7 Signs You’re in Love With Office Dental Training

Last Updated: January 18, 2023

Dental office training is a critical part of practice operations that can keep your dental office running smoothly and profitably. All-Star Dental Academy’s dental online training specializes in developing fundamental skills in your team to help keep everyone working with patients using a warm and friendly yet professional manner. Here are seven reasons you can tell if you and your team is in love with training: 

Sign #1: Your team is getting stronger!

Strong front desk staff is very important when creating a successful business. What makes All-Star Dental Academy’s office dental training unique for front office staff is that we focus on relationship-building as we educate team members. This training includes how to handle the many tasks that are necessary for a front desk job but emphasizes training to nurture a positive and friendly environment that helps new and existing patients feel welcome and valued. 

Sign #2: You are ready and willing to invest in training your team

Investing in online dental front desk training is a major step in ensuring your dental office is successful. However, what exactly are the qualities that determine a great dental practice? The key is to strive for the highest standards and provide the best experience to your patients. 

Sign #3: You stand out from the crowd

Dentistry today is very different than a few decades ago. Rather than one dentist serving a town, now there are typically four or five practices all vying for the same patients. But you can tell a good dental practice from a great one simply by how the dental practice compares to its competitors. One important sign is how callers are treated when reaching out to book an appointment. Practice with high standards will have patients begging for an appointment with many positive things to say about you and your office. But how do you achieve such a level of expertise? It takes time and effort. Online dental training is a unique way to train in the necessary skills to build a prosperous practice. Patience is a virtue, so observe your team members and train alongside them, working on correcting mistakes so that they do not happen frequently, and reward them when progress is made and skills improve.

Sign #4: You are maximizing your productivity with smart scheduling

Office dental training is unique in that it teaches a wide variety of skills beyond answering the phone. A great online dental training program will include how to properly schedule appointments for new and existing patients. Scheduling mastery is important so that you maximize productivity each day. Scheduling is often said to be an art that needs to be learned. You might think that getting a lot of calls means you are doing well, but you might be missing opportunities for appointments when the phone is not being answered properly or people left on hold for longer than they should. When this happens, many callers decided to abandon the call in order to look for another dental office that they can get in touch with instead. If your front desk staff does speak with a caller, but the schedule is in chaos, they might have difficulty in scheduling the appointment. And a lack of professional attention for the schedule can result in lost production, frustrations, and lost patients. All-Star Dental Academy’s online training works to help prevent this from happening. They are equipped to show your team members the tricks to scheduling.  

Sign #5: You begin forming relationships with your patients

The foundation of a successful practice lies not necessarily with the number of new patients you bring in each month, but more on the relationships that you form with each of those new patients. A friendly and trusting relationship with a patient results in a much easier business flow – the show up for appointments, accept treatment recommendations, pay on time, and refer.

But this approach isn’t natural when we are growing up thinking that a business (and perhaps dentistry in particular) is an evil enterprise designed to take advantage. To overcome this attitude in patients, you must leverage office dental training to teach your staff how to build trust with the patient.

And don’t forget that business adage: working with an existing patient on treatment is ten times less costly than trying to get a new patient to accept the same treatment.

Sign #6: You monitor your team’s performance (in a constructive, positive way)

Competent, hard-working, and positive dental team members are important in making your dental practice successful. Working at the front desk is not a simple job and requires a lot of focus in order to make sure that everything is done on time and efficiently. Front office staff might not always slow down enough to consider the quality of their work because of the lack of time they have to finish tasks. However, the quality of the work is very important to help your office stand out. It is important that you give your team specific criteria for performance. 

Dentists who are also the owners of their practice often find that they lack the time to observe their team members on their progress. This is where All-Star Dental Academy’s online training comes in. Instead of just hoping your new or existing front desk staff will know everything about their job, use a high-quality office dental training program. For your office to hit the highest of standards, you need to be aware of your goals for you as a dentist and also for your practice as an extension of yourself.  

Sign #7: Your team answers the phone with a smile

One of the easiest ways to turn around sagging performance on dental phone calls is to reframe the reason those calls are coming in. Too many dental receptionists see the phone as a nuisance. But the reality is that every single phone call – even if it is a sales or marketing caller – is an opportunity to generate business for the practice. If you treat dental phone calls with the appropriate respect, then calls will be answered with a friendly attitude (and a smile!), energy, and a desire to help.

These seven signs you’re in love with office dental training just scratch the surface of best practices that successful dental offices use. The day-to-day dental front office job that often is seen as a chore should instead be reframed into opportunity. And this change in attitude comes with investing time and energy into training. Once you see the benefits, you are sure to fall in love with training! Give All-Star Dental Academy a call and see how their online dental training programs and coaching services can help you achieve a more professional and effective team.

James Scott

James Scott was born in Missouri and studied at the University of Central Missouri. Currently working as Manager at ActoutLoud, James Scott helps readers learn the fields of Law, Marketing, Construction, Education, Health, etc hone their skills, and find their unique voice so they can stand out from the crowd.

Written by James Scott

James Scott was born in Missouri and studied at the University of Central Missouri. Currently working as Manager at ActoutLoud, James Scott helps readers learn the fields of Law, Marketing, Construction, Education, Health, etc hone their skills, and find their unique voice so they can stand out from the crowd.